Terms of Service

01Agreement and changes

These Terms form an agreement between KYROS AI LLC and the business accepting them. By affirmatively accepting these Terms when creating an account or purchasing a plan, you confirm that you have authority to bind that business. If you do not agree, do not activate or use the service. The Privacy Policy explains our handling of personal information.

We may update these Terms as the service changes. We will provide advance notice of material changes through your account or account email, explaining when they take effect. Changes will not retroactively change charges already incurred. Where fresh consent is required, we will request it. You may cancel before new subscription terms take effect.

02Using Kyros

KYROS AI LLC provides Kyros to businesses in the United States. The service answers business calls using the information and instructions supplied by the business, takes messages, organizes follow-ups and supports scheduling through an eligible connected calendar.

The person accepting terms for a business must have authority to act for that business. Keep account and business information accurate and use the service only for purposes you are authorized to carry out.

03Accounts and access

Use your own authorized login and protect your credentials. Notify Kyros if you suspect unauthorized access. Account access, business settings and provider connections must be managed by someone with authority over the business.

A connected calendar or telephone account remains subject to the permissions you grant and the applicable provider’s requirements. Do not connect an account or supply information you are not authorized to use.

Account holders must be at least 18 years old and authorized to represent a business in the United States.

04Setup and readiness

Provide the hours, services, contact details, approved answers and operating rules you want the receptionist to use. Keep them current when the business changes.

You may need to provide additional business information or authorize a connection before a feature becomes available. Your account shows the status of configured features.

Calendar scheduling, human transfers and call recording depend on the connections and settings enabled for your account.

05Plans and usage

Monthly plans are priced in US dollars:

AI-connected time is measured in seconds and aggregated into minutes, rather than rounding each call up to a whole minute. Included monthly minutes reset at renewal and do not roll over.

• Essential: $49 per month with 100 AI call minutes. Each additional 100-minute pack costs $40, equivalent to $0.40 per minute.
• Standard: $99 per month with 300 AI call minutes. Each additional 100-minute pack costs $30, equivalent to $0.30 per minute.
• Business: $249 per month with 1,000 AI call minutes. Each additional 100-minute pack costs $25, equivalent to $0.25 per minute.

06Subscriptions and billing

Paid monthly subscriptions renew automatically on the renewal date shown at checkout unless canceled. The recurring price, included minutes and automatic top-up terms are presented before purchase. By authorizing the purchase, you authorize the disclosed recurring charges and top-ups. Applicable taxes, if any, are shown at checkout or on the invoice.

On paid plans, when the total remaining included and purchased minute balance reaches 20 minutes or less, an authorized automatic top-up purchases 100 additional AI call minutes: $40 on Essential, $30 on Standard or $25 on Business. Another purchase can occur each time the balance reaches that threshold. Minutes are added only after payment succeeds. These packs are prepaid usage; the same minutes are not charged again as postpaid overage.

Unused included minutes expire at the monthly usage reset. Unused purchased minutes carry forward indefinitely across renewals. Purchased minutes are used first, followed by included minutes. Simultaneous calls each consume their actual AI-connected time.

If a required service payment fails, new AI calls are suspended when the failure is confirmed. There is no unpaid grace period. Calls already underway may finish and their usage is reconciled. You may still access billing to update payment details. Paid service resumes after payment succeeds and access is restored. A failed optional upgrade does not by itself remove an existing paid plan.

Stripe processes payments. A pending payment does not activate paid access. Usage records can arrive after a call ends. Calls already admitted may take the balance below zero; that usage is reconciled against a successful authorized top-up without charging twice for the same usage. It does not trigger a separate per-minute overage invoice outside the disclosed pack purchases. No new AI calls are admitted after a required payment failure is confirmed. Contact hello@kyroshq.com to report a billing problem.

You can stop future automatic top-ups through billing support at hello@kyroshq.com. Canceling the subscription also stops future automatic top-ups; the remaining paid minutes remain available through the paid period, subject to the access rules above. When those minutes are exhausted, new AI calls stop unless you authorize an additional purchase.

07Free trial

The first eligible trial lasts 14 days or 50 AI call minutes, whichever is reached first. Your initial unpaid trial receives its full trial period when your assigned phone number becomes ready.

The trial is an initial account choice. A repeat trial is not available after trial or paid selection. The trial does not automatically convert to a paid subscription. Trial accounts do not purchase automatic top-ups.

When the time or minute limit is reached, new AI calls stop being admitted. Calls already admitted may finish, including calls that take total usage beyond the allowance.

08Upgrades and downgrades

An upgrade takes effect after successful payment. Kyros keeps the existing renewal date, charges the prorated price difference and adds the prorated extra minutes. The charge and additional minutes are shown before confirmation.

After an upgrade, the new pack price applies to future purchases. Minutes already purchased keep their remaining quantity and continue to carry forward; they are not repriced or charged again. Previously incurred usage remains payable at its applicable earlier rate. The full new monthly price applies at the next renewal.

A downgrade takes effect at the next renewal rather than immediately reducing the current period’s allowance.

09Phone numbers and forwarding

Assigned numbers depend on availability and provider requirements. An assigned trial number has a 14-day hold after the trial ends. Upgrading preserves the number while it is retained; once released, the same number is not guaranteed to be available again.

If you forward an existing business number to Kyros, you remain responsible for managing that forwarding with your carrier. Remove or update forwarding when the service ends or the destination is no longer available.

Do not assume that a stopped or unsuccessful call automatically returns to your original phone line or another receptionist. Routing and fallback behavior must be explicitly configured and available.

10Appointments and calendar actions

Initial calendar scheduling supports one selected owned Google Calendar. Calendar access is optional. Kyros can act only within the connection, permissions and business rules that have been configured.

Kyros confirms a booking only after the calendar action succeeds. If an error or inconsistency appears in a confirmation or calendar entry, report it to the business or Kyros so it can be resolved.

Changes to an existing appointment require verification through the email already associated with the booking and must follow the business’s rules. Requests that cannot be verified or handled within those rules are passed to the business for attention.

11Recordings and notifications

Recording is optional and requires the applicable caller notices and consent. Disabling audio recording does not necessarily disable transcripts or summaries. Replay and download depend on enabled recording and feature availability.

You choose your business's greeting and notice wording. Before a caller reaches the AI receptionist, you must clearly explain that it is AI and that ElevenLabs, its affiliates, service providers and the selected language-model provider process the interaction. Disclose recording whenever audio recording or conversation retention is enabled. Obtain legally required consents and preserve the required evidence for the longer of five years or the applicable legal period. If required notice or consent cannot be provided, do not enable that interaction. Kyros's account checkbox does not itself notify your callers.

Kyros’s business email notifications are intended for action-needed items. You should use the portal and your own business processes to manage outstanding work; the service does not promise a separate email for every call.

The Privacy Policy explains retention and deletion requests.

12AI limitations and responsible use

The receptionist is AI, even when its voice sounds natural. It can misunderstand a caller, provide an incomplete answer or encounter a provider failure. Kyros does not promise perfect accuracy, uninterrupted availability or a fixed response time for every action.

Give the receptionist clear, accurate information and reasonable escalation rules. Review business-critical outcomes and handle questions the receptionist cannot resolve.

Kyros is not an emergency response service or a substitute for qualified medical, legal, financial or other professional judgment. Do not configure it to make high-stakes decisions or provide assurances the business cannot support.

13Permitted use

Use Kyros lawfully and respect callers’ privacy and other people’s rights. You are responsible for the business information and instructions you provide, and for obtaining the authority and notices required for your use.

Do not use the receptionist to collect payment-card numbers, bank account credentials or regulated medical information unless Kyros has expressly approved that use and the required agreements and safeguards are in place.

• Do not use the service for fraud, deception, harassment, unlawful discrimination or unauthorized collection of personal information.
• Do not impersonate another business or use a voice, document or other content without the required rights.
• Do not attempt to access another business’s account, bypass access or usage controls, or disrupt the service.
• Do not treat this service description as permission to run unsolicited outbound campaigns or another feature that Kyros has not offered.

For the ElevenLabs-powered features, you may use Kyros only within your own business, not resell access. You must comply with the applicable ElevenLabs Terms of Service (https://elevenlabs.io/terms-of-use), Prohibited Use Policy (https://elevenlabs.io/use-policy) and ElevenAgents Terms (https://elevenlabs.io/agents-terms), including their use restrictions and obligations. Neither Kyros nor you acts as ElevenLabs' agent, partner or joint venturer. ElevenLabs is an intended third-party beneficiary of these feature-specific obligations. You grant ElevenLabs, its affiliates and subcontractors a nonexclusive right to process your submitted information to operate and support those features, subject to our Privacy Policy and its Google-data restrictions. A Kyros approval does not replace an approval or agreement required by a provider. Later changes remain subject to the notice and acceptance rules in section01.

14Business content and information

You retain your rights in the business information and content you provide. You authorize Kyros and the providers needed for the service to process that information to configure the receptionist and carry out authorized functions.

This operational permission does not transfer ownership of your business content to Kyros. It does not override the Privacy Policy or permit Google API information, including derived information, to be used for advertising or training general-purpose AI models.

Kyros’s application and its providers’ software remain subject to their respective ownership rights. Access to the service does not transfer ownership of those systems.

15Service dependencies

Calling, login, email, calendar actions and payments rely on third-party services. A provider outage, revoked permission, unavailable number or failed payment can affect the functions connected to it.

Service availability may be affected by maintenance, changes to integrations or circumstances outside our control. Keep connected account permissions and contact details current.

16Ending service and account closure

You may cancel your subscription at any time. Cancellation stops the next renewal; access continues through the paid billing period unless separately suspended under these terms. Previously incurred charges remain payable. Subscription cancellation and account closure are separate actions.

Resolve the subscription’s cancellation status before closing the account. Closure removes account access and starts the applicable deletion schedule; it does not erase financial records that must be retained or delete events already in Google Calendar.

Remove your carrier forwarding before relying on service termination. Released numbers may not be recoverable.

Unused subscription time, included minutes and unused purchased minutes do not receive an automatic prorated refund. We correct billing errors and may consider other refund requests individually. This does not limit refunds required by applicable law. Contact hello@kyroshq.com for assistance.

17Service suspension

We may restrict or suspend service for a failed required payment, exhausted access, suspected account compromise, unlawful or abusive use, or a provider restriction. We will explain the reason and available recovery steps when reasonably possible, except where doing so would compromise security or violate law.

Suspension does not itself erase account records or mean that a telephone number has been released. Number retention and account deletion follow their separate rules. Serious or repeated misuse may result in termination. This does not remove any refund or other right that cannot lawfully be excluded.

18Service warranties

To the extent permitted by law, Kyros is provided as available, without implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not guarantee that AI responses will always be accurate, that a provider will remain available or that the service will prevent every missed call or business loss.

This section does not override an express commitment in these Terms, excuse charges for services not supplied, or exclude a protection that applicable law does not allow us to exclude.

19Limits on liability

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, including lost profits or business opportunities, arising from this agreement. Kyros’s total liability arising from the service or these Terms is limited to the greater of $100 or the fees you paid Kyros during the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, or liability that applicable law prohibits limiting. They do not reduce an expressly owed refund or credit. No provision limits rights or remedies that cannot legally be waived.

20Governing law and disputes

Indiana law governs this agreement, without applying its conflict-of-law rules, except where applicable mandatory law requires otherwise.

If a dispute arises, contact hello@kyroshq.com with a description and the resolution requested. Both parties will try in good faith to resolve it informally. This does not prevent either party from seeking urgent relief or filing a claim before a legal deadline.

Unresolved disputes may be brought in a court with jurisdiction over the parties and the claim. These Terms do not impose mandatory arbitration or a class-action waiver.

21General terms

These Terms and the specific order terms accepted at checkout describe the agreement for the service. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision on one occasion does not waive it later.

You may not transfer account access or this agreement without our written consent. Kyros may transfer the agreement as part of a merger, reorganization or sale of the service, provided the successor assumes its obligations and personal information remains subject to applicable privacy protections. No transfer creates broader permission to use Google API information.

Notices and support requests can be sent to hello@kyroshq.com or to the mailing address in the contact section below. Keep your account contact details current so we can deliver service and billing notices.

22Questions and support

For account, usage, billing or service questions, contact hello@kyroshq.com. Include enough information to identify the account and issue, but do not send passwords, secret keys or full payment-card details.

Mailing address: KYROS AI LLC, 9783 E 116th Street #A297, Fishers, IN 46037-2822, United States.