Terms of Service

Last updated: September 1, 2026

These Terms of Service ("Terms") are a legal agreement between KYROS AI LLC ("Kyros," "we," "us," or "our") and the person or entity that accesses or uses the Services ("you" or "Client").

By checking an acceptance box, submitting a pilot intake that references these Terms, activating a service, completing checkout, creating or using an account, or otherwise using the Services, you agree to these Terms. If you act for a business or other entity, you represent that you have authority to bind it. If you do not agree, do not use the Services.

1. Definitions, eligibility, and order of precedence

For these Terms:

• "Authorized User" means a person Client authorizes to use the Services on its behalf.
• "Client Data" means information, content, records, instructions, and materials submitted by or for Client, received from Client's End Users, or created from Client's use of the Services.
• "End User" means a caller, website visitor, customer, prospective customer, patient, or other person who interacts with the Services on behalf of Client.
• "Order" means an accepted checkout, order form, service agreement, statement of work, pilot intake and authorization, or other document identifying the services, plan, fees, usage, or special terms Client accepts.
• "Services" means Kyros-operated websites, demos, pilots, Voice AI, Website Agent, managed implementation and support, client portals, and related workflows and records.

You must be at least 18 years old and legally capable of entering a binding agreement to create an account or purchase, administer, activate, or use the Services for a business. Client is responsible for its Authorized Users, account information, credential security, permission assignments, and activity under its accounts.

If documents conflict, the following order applies: (1) a signed service agreement or statement of work; (2) the applicable Order or checkout terms; (3) executed data-processing terms; (4) these Terms; and (5) other referenced policies. A document controls only the subject it addresses.

2. The Services and managed-service model

Kyros provides a managed AI front desk. Voice AI is the flagship service. Website Agent is an optional website-based entrance into the same approved knowledge, booking, routing, customer-management, notification, and human-handoff system where configured.

The applicable Order determines the exact services, plan, usage allowance, locations, connected numbers, widgets, calendars, routing, implementation, and fees. A feature, integration, result, or service is not included merely because it appears in a demonstration, roadmap, general description, competitor product, or another client's configuration.

Kyros configures, tests, operates, and manages the technical system used to provide the Services, including standardized AI behavior, prompts, voice configuration, approved knowledge publishing, tools, workflows, routing, phone infrastructure, safeguards, credentials, and release controls.

Client receives the client-facing functionality and restricted operational access included in its Order. Unless Kyros expressly agrees in writing, Client does not receive agency-level administration, infrastructure credentials, raw prompts, unrestricted knowledge publishing, model controls, workflow editing, phone-infrastructure controls, schemas, snapshots, or other protected configuration.

Client may operate ordinary business records and owner-controlled functions made available through the portal, such as conversations, leads, tasks, appointments, staff availability, approved users, connections, notification preferences, billing, usage, and support requests. Changes affecting AI knowledge, routing, booking logic, disclosures, recording, phone infrastructure, or system behavior must use Kyros's approved change process and may require validation, testing, additional fees, or a separate Order.

3. Client responsibilities

Client is responsible for:

• providing complete, accurate, current, and lawful business information, content, instructions, and approvals;
• reviewing and approving the configured identity, hours, services, approved answers, restrictions, routing, calendars, booking rules, disclosures, and customer-facing behavior;
• completing owner-controlled connections and activation steps, including calendar authorization, telephone forwarding, testing, and final approval where applicable;
• maintaining accurate calendars, hours, closures, service areas, transfer destinations, notification recipients, and other operational information;
• delivering Client's own services, responding to follow-up items, handling customer disputes, and applying human judgment to important interaction outcomes;
• obtaining all rights, permissions, notices, and consents needed for Client Data, recordings, communications, connected services, and Client's use of the Services;
• maintaining an appropriate privacy policy and customer notices;
• ensuring Client and its Authorized Users comply with law, these Terms, and the applicable Order; and
• maintaining the equipment, internet, telephone service, websites, third-party accounts, and cooperation reasonably needed for Kyros to provide the Services.

Kyros may rely on information and instructions provided by Client and its Authorized Users. Kyros is not responsible for errors, delays, missed opportunities, or unlawful processing caused by inaccurate, incomplete, outdated, contradictory, or unauthorized Client information or instructions.

4. AI, call recording, telephony, and Website Agent

The Services use artificial intelligence and probabilistic systems. Responses, classifications, transcripts, summaries, and suggested outcomes may be inaccurate, incomplete, delayed, or inappropriate for a particular situation. Client must review important records and must not rely on the Services as the sole basis for a decision that could materially affect a person's safety, legal rights, health, employment, housing, credit, insurance, education, or access to essential services.

The Services are not a substitute for Client's professional judgment, licensed advice, staff, emergency procedures, or legal compliance program. Kyros does not provide legal, medical, financial, tax, or other professional advice. The Services do not take payments, issue binding quotes, dispatch emergency services, or access private account records unless an approved Order and tested connection expressly provide otherwise.

Voice AI is designed for approved inbound call coverage, which may include all-hours, after-hours, overflow, or missed-call routing. Automated outbound calling, customer SMS, and A2P messaging are not included in the current Services.

Each party must comply with laws applicable to its role concerning call recording, interception, monitoring, artificial or prerecorded voices, caller notices, consent, confidentiality, and use of call content. When recording is enabled, Kyros configures an immediate recording disclosure as part of the approved opening. Client must review and approve the disclosure, provide any additional notice or consent required for its use, and request that recording be disabled where Client determines it is not permitted or appropriate.

Telephone service, carrier forwarding, caller ID, internet connectivity, and third-party routing may fail or behave differently by carrier and location. Kyros does not guarantee uninterrupted telephone service, successful caller identification, or completion of every transfer. Client retains ownership of its existing public business number and is responsible for enabling forwarding before launch and removing forwarding when Voice AI ends. A number assigned within Kyros's platform remains controlled by Kyros or the applicable communications provider unless an Order expressly states otherwise.

Where Website Agent is purchased, Client is responsible for authorizing installation, maintaining its website and domain, and providing any privacy notice or consent mechanism required for the widget and Client's data practices. Website Agent may provide approved answers, support configured appointments, capture requested information and follow-up, or permit human takeover where available. It does not guarantee human availability or successful completion of every request.

5. Prohibited and regulated uses

Client and Authorized Users may not use the Services to:

• violate law, sanctions, court orders, or third-party rights;
• commit fraud, impersonate another person or business, misrepresent affiliation, or deceive an End User about a material fact;
• harass, threaten, discriminate, exploit, or facilitate unlawful or harmful conduct;
• send spam, unsolicited automated communications, or unlawful telemarketing;
• record or monitor a person without required notice, authorization, or consent;
• collect, disclose, or use personal information without a lawful basis and required notices;
• request or store complete payment card data, Social Security numbers, account passwords, government identification numbers, biometric identifiers, or similar high-risk information through the standard Services;
• process protected health information subject to HIPAA or represent that Kyros is HIPAA compliant unless Kyros has expressly approved the use in writing and all required agreements are in place;
• use the Services as an emergency line, public-safety answering service, emergency dispatch system, or sole communication path for situations involving imminent risk of injury, death, or substantial property damage;
• probe, scan, disrupt, overload, reverse engineer, copy, scrape, bypass, introduce malicious code, or gain unauthorized access to the Services or another account;
• resell, sublicense, white-label, or provide the Services to another business except under a separate written partner or reseller agreement; or
• use the Services or protected Kyros materials to build or train a competing product.

Kyros may investigate suspected violations and restrict, suspend, or terminate affected access when reasonably necessary to protect people, systems, providers, or legal compliance.

6. Seven-day managed Voice AI pilot

The following terms apply to the standard Kyros Voice AI pilot unless a written Order states otherwise:

1. Eligibility and scope. The pilot is available to one approved business, one location, and one phone line and is limited to one pilot per approved business. It uses the normal Standard Voice AI deployment. Customer SMS, A2P messaging, Website Agent installation, custom integrations, and other unpurchased services are excluded.
2. Build and activation. Kyros will make the standard deployment ready within five business days after Kyros receives and approves Client's complete setup information, fit, access, and required authorizations. Time spent waiting for Client information, corrections, access, approvals, or owner-controlled connections does not count toward that period. After readiness notice, Client has seven calendar days to complete required activation steps. Pilot time and minutes do not begin while activation is pending.
3. Pilot start and limit. The pilot begins only when the deployment is activated and Live. It ends at the earlier of seven live calendar days or 100 reconciled AI call minutes.
4. No payment or automatic conversion. No credit card or business-number change is required to begin an approved pilot. The pilot does not automatically convert to a paid subscription, and Client is not charged merely because the pilot ends.
5. Keep It Live. Client may expressly complete Keep It Live checkout. The current standard continuation offer is $297 per month for 1,000 included AI call minutes, with the regular $197 Managed Launch waived. After successful checkout, the paid subscription renews automatically each month until canceled under Section 7.
6. Pilot end. If paid checkout is not completed before the pilot cutoff, the pilot ends for $0. Kyros will disable the deployment, automations, portal access, and every Kyros service at the stated cutoff. Kyros does not provide temporary routing, a fallback receptionist, or continued former-client access. Client must remove carrier forwarding before or immediately at cutoff.

Kyros may pause or end a pilot early for misuse, unlawful activity, security risk, material misrepresentation, excessive operational risk, or violation of these Terms. Ending access does not require immediate deletion of every historical record; retention is governed by the Privacy Policy and applicable law.

7. Fees, usage, renewal, and cancellation

Paid Services are billed according to the applicable Order. Fees are stated in U.S. dollars unless the Order says otherwise. Client is responsible for applicable taxes other than taxes on Kyros's net income.

Subscription fees are charged in advance. Usage, overage, communications, or pass-through charges may be billed in arrears or in the increments disclosed in the Order, checkout, pricing page, or portal. Kyros's platform records control usage calculations unless Client demonstrates a clear measurement error.

By completing paid checkout, Client authorizes Kyros and its payment provider to charge the selected payment method for recurring subscription fees, applicable usage and overage fees, taxes, and other amounts disclosed at checkout. A monthly or annual subscription automatically renews for successive periods of the same length until canceled.

Client may cancel through an available billing control or by emailing hello@kyroshq.com. A cancellation request must be received before the next renewal charge to prevent that renewal. Cancellation takes effect at the end of the then-current paid billing period unless Kyros confirms an earlier date.

Except where required by law or expressly stated in an Order, fees are non-refundable and non-creditable, including for partial periods, unused capacity, Client delay, failure to use the Services, or suspension caused by Client's breach.

Client must keep billing and contact information current. Kyros may retry failed charges, suspend Services for nonpayment, and recover reasonable collection costs where permitted by law. Kyros may change prices prospectively with reasonable advance notice for an existing recurring subscription.

8. Client Data, privacy, and data protection

As between Kyros and Client, Client retains its rights in Client Data. Client represents that it has all rights and lawful authority needed to provide Client Data and instruct Kyros to process it.

Client grants Kyros a non-exclusive, worldwide, royalty-free license during the applicable service and retention period to host, copy, transmit, record, transcribe, transform, analyze, display, and otherwise process Client Data only as reasonably needed to provide, secure, support, and improve the Services; follow Client's documented instructions; prevent fraud and technical failures; comply with law; and create aggregated or deidentified information that does not reasonably identify Client or an individual.

Kyros may use aggregated or deidentified service information for analytics, security, capacity planning, benchmarking, and product improvement. Kyros does not use Client Data to train a model made generally available to unrelated third parties unless Client gives written permission.

When Kyros processes personal information in Client Data on Client's behalf, Client is the controller or business and Kyros is its processor or service provider. Kyros will process that information under Client's documented instructions and these Terms, use reasonable safeguards, limit access to personnel and providers with a need to know, and use subprocessors that support the Services under appropriate contractual obligations.

Client is responsible for responding to End User privacy requests. Taking into account the nature of processing and information reasonably available, Kyros will provide reasonable assistance with verified requests and required security obligations. Kyros will notify Client without undue delay after confirming a security incident affecting Client Data when notice is required by law or contract.

Upon termination, Kyros may return, delete, deidentify, or retain Client Data as described in the Privacy Policy, the applicable Order, Client's documented instructions, and law. Data may remain temporarily in restricted backups and legal archives.

9. Confidentiality

Each party may receive nonpublic information that should reasonably be understood as confidential, including business plans, customer information, security information, technical configuration, credentials, nonpublic pricing, and Client Data ("Confidential Information").

The receiving party will use the other party's Confidential Information only to perform or receive the Services, protect it using at least reasonable care, and disclose it only to personnel, providers, and advisers who need to know it and are subject to confidentiality obligations.

Confidential Information does not include information the receiving party can document is publicly available without breach, was lawfully known without restriction, was lawfully received from another source without a confidentiality duty, or was independently developed without use of the other party's Confidential Information. A party may disclose Confidential Information when legally required, provided it gives advance notice where legally permitted.

10. Intellectual property and feedback

Kyros and its licensors own all rights in the Services and underlying technology, including software, models, prompts, standardized knowledge structures, workflows, templates, schemas, methods, designs, documentation, trademarks, and improvements. No ownership is transferred to Client.

Subject to these Terms and payment of applicable fees, Kyros grants Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the service term to access and use the client-facing Services for Client's internal business operations within the purchased scope.

Client owns its preexisting business content and Client Data and may use the client-facing transcripts, summaries, appointments, and records produced for it, subject to third-party rights and these Terms. That right does not transfer ownership of Kyros technology or protected configuration used to create those records.

If Client provides suggestions or feedback, Client grants Kyros a perpetual, worldwide, royalty-free right to use and incorporate it without restriction or compensation, provided Kyros does not publicly identify Client as the source without permission. Kyros may use Client's name or logo publicly only with Client's permission or under a separate written agreement.

11. Third-party services, availability, and service changes

The Services rely on or may connect with third-party providers for hosting, communications, telephony, artificial intelligence, transcription, voice generation, customer management, calendars, email, payments, analytics, security, and support. Third-party products may be governed by separate terms and privacy policies.

Kyros does not control a third party's independent service, changes, availability, security practices, or decisions. An outage, revoked authorization, expired credential, carrier issue, calendar conflict, or API change may interrupt a related feature. Kyros will use reasonable efforts to diagnose and restore supported connections but does not guarantee third-party performance.

Kyros will use commercially reasonable efforts to provide and support the Services, but no service-level agreement, guaranteed uptime, answer rate, response time, or business result applies unless stated in a signed Order. The Services may be unavailable because of maintenance, testing, carrier or internet failure, security events, force majeure, or other causes. Client must maintain reasonable business-continuity and emergency procedures.

Kyros may update the Services to improve reliability, security, compliance, or functionality and may limit or discontinue a feature that creates legal, security, platform, or operational risk. If Kyros permanently discontinues a material paid Service during a prepaid annual term without a materially equivalent replacement, Client may terminate the affected Service and receive a prorated refund of prepaid, unused subscription fees for the discontinued period.

12. Suspension, termination, and effect

Kyros may suspend all or part of the Services for overdue fees, breach of these Terms or an Order, security or legal risk, provider or government requirements, missing owner-controlled authorization, or when suspension is reasonably necessary to prevent harm, fraud, abuse, or material service failure. Where practical and lawful, Kyros will give notice and an opportunity to cure, but may act immediately where delay could create material harm or liability.

These Terms begin when you first accept them or use the Services. Each paid subscription continues for the billing term in the Order and renews as described in Section 7. Either party may terminate a month-to-month subscription effective at the end of the current billing period by giving notice before renewal. Annual or committed terms may be terminated early only as stated in the Order, these Terms, or applicable law.

Either party may terminate for a material breach that remains uncured 10 days after written notice. No cure period is required for unlawful use, fraud, security threats, prohibited regulated data, infringement, or a breach that cannot reasonably be cured.

At expiration or termination, Client's right to use the affected Services ends; Kyros may disable workflows, numbers, widgets, connections, accounts, and portal access; Client must remove telephone forwarding, widgets, code, and connections as instructed; and accrued fees and obligations remain due. Client should export information it is permitted to export before access ends. Kyros has no obligation to continue service, portal access, telephone routing, or a temporary fallback after termination or an unpaid pilot cutoff.

Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, data rights, disclaimers, indemnification, limitation of liability, dispute terms, and general provisions.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, SERVICES, DEMOS, PILOTS, AI OUTPUTS, AND RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." KYROS AND ITS SUPPLIERS DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

KYROS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR COMPATIBLE WITH EVERY CARRIER, DEVICE, WEBSITE, CALENDAR, OR THIRD-PARTY SERVICE. KYROS DOES NOT WARRANT THAT AI OUTPUT, TRANSCRIPTS, SUMMARIES, ROUTING, AVAILABILITY, OR CLIENT DATA WILL ALWAYS BE ACCURATE, COMPLETE, PRESERVED WITHOUT LOSS, OR SUITABLE FOR CLIENT'S PURPOSE.

KYROS DOES NOT GUARANTEE REVENUE, LEADS, BOOKINGS, COST SAVINGS, CUSTOMER SATISFACTION, OR ANY OTHER BUSINESS RESULT. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

14. Indemnification

Client will defend, indemnify, and hold harmless Kyros, its affiliates, personnel, contractors, and providers from third-party claims, penalties, damages, liabilities, judgments, settlements, costs, and reasonable legal fees arising from Client Data; Client's products, services, or instructions; Client's or an Authorized User's unlawful, unauthorized, or prohibited use of the Services; Client's failure to provide required notices or obtain required rights, permissions, or consents; Client's breach of these Terms, an Order, law, or a third party's rights; or a dispute between Client and an End User or other third party, except to the extent caused by Kyros's breach of these Terms.

Kyros will promptly notify Client of an indemnified claim, allow Client to control the defense and settlement, and provide reasonable cooperation. Client may not settle a claim in a way that admits fault by or imposes a non-monetary obligation on Kyros without Kyros's consent, not to be unreasonably withheld.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY NOR ITS SUPPLIERS WILL BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OR CORRUPTION OF DATA, REPUTATIONAL HARM, COST OF SUBSTITUTE SERVICES, OR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KYROS'S AND ITS SUPPLIERS' TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT CLIENT PAID KYROS FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR A FREE DEMO, FREE PILOT, OR OTHER NO-FEE SERVICE, TOTAL AGGREGATE LIABILITY WILL NOT EXCEED $100.

The exclusions and cap do not apply to liability that cannot legally be limited. The parties agree that these limitations are an essential allocation of risk and apply even if a limited remedy fails of its essential purpose.

16. Disputes and general provisions

Before filing a claim, a party must give the other a written description of the dispute and requested relief and allow 30 days for good-faith informal resolution. This does not prevent a party from seeking urgent injunctive relief to protect confidentiality, security, intellectual property, or systems.

These Terms and any dispute arising from them or the Services are governed by Indiana law and applicable federal law, without regard to conflict-of-law rules. The state courts located in Hamilton County, Indiana, and the United States District Court with jurisdiction over Hamilton County, Indiana, will have exclusive jurisdiction and venue. Each party consents to personal jurisdiction in those courts.

Kyros may send operational and legal notices by email, portal notice, account notice, or posting to the website. Client is responsible for maintaining a current email address. Legal notices to Kyros must be sent to hello@kyroshq.com with the subject line "Legal Notice" and by mail to the address below.

Client may not assign these Terms or an Order without Kyros's prior written consent. Kyros may assign them to an affiliate or in connection with a merger, acquisition, financing, reorganization, or sale of relevant assets.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse Client's obligation to pay fees already due.

These Terms do not create a partnership, franchise, fiduciary, employment, or agency relationship. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A waiver must be in writing and is not a waiver of a later breach.

These Terms, the Privacy Policy, the applicable Order, and documents expressly incorporated by reference form the entire agreement regarding the Services and replace prior or contemporaneous statements on that subject. A purchase order or Client form does not add terms unless Kyros expressly accepts them in a signed writing.

Kyros may update these Terms to reflect changes in law, security, or the Services. We will post the updated Terms and revise the "Last updated" date. If a change materially affects an active paid subscription, we will provide reasonable advance notice where required. Changes apply prospectively from their effective date.

Questions or legal notices may be sent to:

KYROS AI LLC
Attn: Legal
9783 E 116th Street #A297
Fishers, IN 46037-2822
United States
hello@kyroshq.com